Legal & trust
Refunds & cancellation
Clear rules for subscription cancellation, technical problems and legally required refunds.
Effective and last updated: 1 November 2026 · Version 1.0
Our voluntary refund policy
Outside rights required by law, refunds are available only for a verified technical failure attributable to IG-AIM that materially prevents you from using the paid service and that we cannot resolve within a reasonable period. We assess the affected service, duration and unused entitlement; a proportionate or full refund may be appropriate. This is not an unconditional satisfaction guarantee.
When discretionary refunds are not offered
A change of mind, limited use, an exam result, ordinary AI mistakes disclosed as a service limitation, buying the wrong plan after accurate disclosure, or incompatibility caused solely by your device or connection does not by itself qualify for a discretionary refund. These examples never exclude a statutory remedy for a defective, misdescribed or undelivered service.
Statutory rights come first
Nothing in this policy excludes withdrawal, cancellation, correction or refund rights under Egyptian Consumer Protection Law No. 181 of 2018 or other mandatory applicable law. Distance-contract withdrawal rules and their exceptions apply where their legal conditions are met. Merely activating an account or logging in is not treated by us as fully consuming a subscription or automatically waiving a withdrawal right. Where a service has been fully availed, any exception depends on the law and the facts.
Cancel an upcoming period
Use your subscription settings or email [email protected] to request cancellation. Identify the account and subscription. Unless immediate termination is requested, cancellation normally stops future periods while access continues until the paid period ends. Cancellation alone does not create a refund for the current period. Any automatic renewal must follow the renewal information disclosed when you purchased.
Report a problem or disputed charge
Email [email protected] with your account email, invoice or transaction reference, date, affected feature and a description of what happened. Screenshots or error messages help, but never send passwords, full card numbers or security codes. Report problems promptly so we can investigate; an internal reporting request does not shorten a statutory deadline. Duplicate charges, incorrect charges and paid access that was not supplied will be investigated separately from discretionary requests.
Decisions and payment method
We will explain the decision and any proposed remedy. Approved refunds are returned to the original payment method unless another lawful method is agreed. Mandatory refund deadlines prevail; bank posting times may vary. We do not require you to accept credits instead of money where the law gives a cash refund. You may request reconsideration at [email protected] or use the competent complaint channels without waiving your rights.